Refund policy

Returns & Refunds

At Fortune Favours, we sell pre-owned vintage clothing, often in single quantities. Please review the photos, measurements and condition notes before purchasing.

Fit or Change of Mind

Sales are final for fit, sizing preferences or change of mind when the item matches its listing. Tagged sizes may differ from modern sizing, so please compare the listed measurements with a garment you own.

Wear, fading and imperfections clearly shown or described in the listing are part of the item’s disclosed condition.

Incorrect Items or Undisclosed Flaws

If you receive the wrong item, an item significantly different from its description, or an item with a significant undisclosed flaw, please email lyanzoff@outlookc.com with:

  • Your order number

  • A description of the issue

  • Clear photos showing the issue

Please contact us within 7 days of delivery so we can assist promptly. This reporting request does not limit your rights under applicable consumer law.

Approved Returns & Refunds

Contact us before sending an item back. We will provide return instructions and cover return shipping for confirmed errors or significant undisclosed flaws.

Please return the item in the condition received, without additional wear, washing or alterations. Once the return is received and reviewed, we will issue the approved refund to your original payment method, including applicable taxes and original shipping charges attributable to the returned item.

We aim to process approved refunds within 5 business days of receiving the return. Your payment provider may require additional time to post the refund.

Missing or Damaged Deliveries

If your order has not arrived or was damaged during delivery, please contact us so we can investigate and arrange an appropriate resolution. Keep any damaged packaging and take photos where possible.

Marketplace Purchases

Orders placed through Depop or another marketplace are also subject to that platform’s applicable policies and resolution procedures.

This policy does not limit your rights under applicable consumer law.

Questions? lyanzoff@outlook.com